Accessibility Policy

This accessibility statement applies to the domain of

How accessible this website is
We know some parts of this website are not fully accessible:

– the text will not reflow in a single column when you change the size of the browser window
– you cannot modify the line height or spacing of text
– most older PDF documents are not fully accessible to screen reader software
– live video streams do not have captions
– some of our online forms are difficult to navigate using just a keyboard
– you cannot skip to the main content when using a screen reader
– there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: [email protected]

Call: 01726 247 050

Address: Hiyield Ltd, 13A Kenwyn Street, Truro, Cornwall, TR1 3DJ

We’ll consider your request and get back to you in 14 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Email: [email protected]

Call: 01726 247 050

Please make sure to outline the improvements beforehand and allow a minimum of 14 working days for a member of our team to get back to you.

Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility
Hiyield is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status
This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Non-accessible content
The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

When we publish new content we’ll make sure our use of images meets accessibility standards.

Form fields don’t have discernable names for screen readers.

Gradient contract for the background is too different.

County dropdown on phone fields in forms doesn’t have labels for screen readers.

Disproportionate burden
– Navigation and accessing information
– There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
– It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
– It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions
Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.

Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement
This statement was prepared on Thursday 5th November 2020. It was last reviewed on Thursday 5th November 2020.

This website was last tested on Thursday 5th November 2020. The test was carried out by us here at hiyield.

We used this approach to deciding on a sample of pages to test to our main home page as this was enough to see if the design and all the feature

You can read the full accessibility test report